Available for Opportunities

Nalla Gagan

IT Analyst & Web Designer

A professional ITSM Analyst at HCL Technologies with 3+ years of experience in Incident & Change Management, Power BI dashboards, and a deep passion for front-end and UI/UX web development.

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3+
Years Experience
98%
Academic Score
HCL
Technologies
Academic Background

My Education

🎓
Schooling
Secondary Education
Group: Mathematics
98.96%
📚
Intermediate
College — MPC
Maths, Physics & Chemistry · 2022
92.70%
🖥️
Graduation · 2026
Bachelor of Computer Applications
BCA — Currently Pursuing
98.96%
What I Work With

My Skills

Professional Skills @ HCLTech
🔧 Incident Management
🔄 Change Management
📊 Microsoft Power BI
☁️ Microsoft 365 / Office 365
📋 ITSM
🗂️ Service Desk Operations
Passion-Driven Skills
🌐 WordPress
🖥️ Web Development
🎨 UI/UX Design
☁️ Web Hosting & Deployment
🖌️ Canva Studio
🔒 Cloud Computing
Where I've Worked

Work Experience

 2022 – Present · 3+ Years
ITSM Analyst
HCL Technologies
  • Managed and resolved high-priority incidents, ensuring minimal downtime and swift restoration of IT services across enterprise environments.
  • Led change management processes, coordinating with cross-functional teams to implement changes with zero unplanned disruptions.
  • Developed interactive Power BI dashboards for real-time monitoring of IT service metrics and reporting to stakeholders.
  • Utilized Microsoft 365 tools and service desk platforms to streamline communication and ticket resolution workflows.
  • Collaborated with teams across time zones to ensure SLA compliance and continuous service improvement.
What I've Built

My Projects

🗂️
WordPress UI/UX
Project 01 — Portfolio Website

Designed and deployed a personal portfolio website using WordPress, showcasing professional experience, skills, and projects with a clean, user-friendly interface.

View Live
📊
Power BI Data Viz
Project 02 — IT Service Dashboard

Built an interactive Power BI dashboard at HCL Technologies to visualize incident trends, SLA performance, and change management KPIs for leadership reporting.

 Internal Project
🚀
Coming Soon
Upcoming Project

An exciting new project is in the works — stay tuned for something creative combining web development and modern design principles.

 In Progress
Let's Connect

Get In Touch

Have a project or opportunity? Let's talk.

Whether it's a collaboration, a freelance opportunity, or just a friendly hello — my inbox is always open. I'll get back to you as soon as possible!

Email
gagannalla17@gmail.com
Phone
+91 8074 186 570
LinkedIn
nalla-gagan-91b065250